EditPad Pro Contact Information

Buying EditPad Pro

Please see our ordering pages for a detailed explanation of the various options you have to acquire one or more copies of EditPad Pro. All information about pricing, online (Internet) and offline (paperwork) ordering methods can be found there.

If you have a question that is not answered on the order page, you can email your question to sales@editpadpro.com.

Technical Support

Before requesting technical support, please check the version history to see if you are using the latest version of EditPad Pro. We take pride in quickly fixing bugs and resolving problems in free minor updates. If you encounter a problem with EditPad Pro, it is quite possible that we have already released a new version that no longer has this problem.

EditPad Pro has a built-in Forum feature that allows you to easily communicate with other EditPad Pro users. If you’re having a technical problem with EditPad Pro, you’re likely not the only one. The problem may have already been discussed on the forums. So search there first and you may get an immediate answer. If you don’t see your issue discussed, feel free to start a new conversation in the forum. Other EditPad Pro users will soon chime in, probably even before a Just Great Software technical support person sees it.

However, if you have purchased EditPad Pro, you are entitled to free technical support via email. The technical support only covers the installation and use of EditPad Pro itself. In particular, technical support does not cover learning and using regular expressions. The online forum does have a group devoted to learning regular expressions though.

To request technical support, please use the Support and Feedback command in the Help menu. This command will show some basic information about your computer and your copy of EditPad Pro. Please copy and paste this information into your email, as it will help us to respond more quickly to your inquiry. If the problem is that you are unable to run EditPad Pro, and thus cannot access the Support and Feedback command, you can email support@editpadpro.com. You can expect to receive a reply by the next business day. For a quicker turnaround, try the forums.

Feature Requests and Other Feedback

If you have any comments about EditPad Pro, good or bad, suggestions for improvements, please do not hesitate to send them to our technical support department. Or better yet: post them to the forum so other EditPad Pro users can add their vote. While we cannot implement each and every user wish, we do take all feedback into account when developing new versions of our software. Customer feedback is an essential part of Just Great Software.

Offline Contact

While email is by far our preferred communications method, you are most welcome to get in touch via more traditional ways. This is our mailing address, which is the address our business is officially registered at:

Just Great Software Co. Ltd.
165/3 moo 2
Rawai Phuket 83130

  • Thai Tax ID: 0-1255-50002-84-1
  • D-U-N-S Number: 672043828
  • NATO CAGE code: SJE42
  • SAM registered (entity ID NMQ1CTAABRZ3)

E-Commerce Provider Contact

When you purchase EditPad Pro, our e-commerce provider FastSpring is the merchant of record. FastSpring receives your payment and issues your invoice. In most cases, if you have questions about or problems with a purchase, it’s best to contact us (Just Great Software). But you can contact FastSpring through their web form if you have a question for them.

Bright Market, LLC (dba FastSpring)
801 Garden St, Suite 201
Santa Barbara, CA 93101

  • U.S. EIN: 51-0546893
  • E.U. VAT: EU372017645
  • D-U-N-S Number: 849108811
  • NATO CAGE code: 6ZER9
“Thanks for your very prompt and complete response. I can’t recall how long I’ve been using EditPad, but this is just one more example of why it’s such a valuable tool. To quote the song lyric from ‘You’re The Cream in My Coffee’, ‘You will always be my necessity. I’d be lost without you.’ [g]”
— Mandy Whalen
  8 June 2023, Virginia, USA
“Thank you for your support. EditPad Pro is the best text editor I have ever used. I recently had our office purchase 5 copies to be used for our day to day responsibilities of working with big data.”
— Roger Stewart
  19 September 2018, Virginia, USA
“Thank you... I have to tell you guys/gals that your software and support is the best of the best. Of all the software I have purchased, yours is by far the most useful and valued. I discovered your company many years ago and have never looked back...”
— Ken Munro
  11 January 2017, California, USA
“I have come to realize that EditPad Pro is the best editor, hands down! And I’ve used a dozen of them. But your customer support is the best in the industry.”
— Dean R. Zimmerman
  5 March 2013, Utah, USA
“I’ve used EditPad and AceText for nearly 6 years and this is the first time I have had to ask for support. I’ve always thought that the products were superb but now I can also say that the support is first class.”
— David Mawdsley
  27 June 2010, United Kingdom
“As always, you are so prompt to help. And I wish to convey how much I appreciate both EditPad Pro and AceText. They have been programs that I use almost every day and I truly rely on these great software programs.”
— Diane Greenberg
  18 February 2010, California, USA
“I cannot believe how good support Just Great Software provides. I cannot get this kind of support out of my son who is a developer at Microsoft!”
— Rich Thayer
  6 March 2009, Washington, USA
“Thank you so much for your continued work and dedication to the software and the customers of the customers of the software. Never before have I encountered a software author willing to take suggestions and as helpful as you are—it is very much appreciated. I definitely look forward to see what improvements you continue to make to the software in the future, though it is hard to imagine it can get much better!”
— Bob Dankert
  27 May 2006, Wisconsin, USA