EditPad Pro If you have purchased a license to EditPad Pro you are entitled to free technical support via email. Before sending any messages, please make sure you are using the latest version. Check out the version history and download the most recent version if necessary. You can download the latest version at any time. If the problem persists in the latest version, send an email to support@editpadpro.com and clearly explain what EditPad Pro is doing wrong and what it should be doing. It is also very helpful if you can describe which exact steps you can take to reproduce the problem. Finding out a way to reproduce a problem consistently is 90% of the total effort needed to fix it. Please also mention your EditPad Pro user ID in any message you send. Other comments and suggestions regarding EditPad Pro are also welcome at the above address. EditPad Lite No technical support is available for EditPad Lite. If you want technical support, please buy a license to EditPad Pro. If you have any problems or if you have any comments or suggestions regarding Lite, please do send a message to support@editpadlite.com. While you will probably not receive a personal reply, your comments and suggestions are read and taken into consideration. Feedback on user comments and suggestions will be sent through the Just Great Software Newsletter. Feel free to subscribe to it. It costs nothing. Other Just Great Software products Please visit the Just Great Software contact page for the correct email addresses for technical support on other Just Great Software products. Writing to the appropriate address will help us to help you quickly. Feature Requests and Other Feedback Every once in a while, somebody emails to ask if he or she can make some suggestions how to even further improve our software. Of course you can! How can we possibly improve our products if we do not listen to our customers? You can email your suggestions to the technical support address listed above. | "I've used EditPad and AceText for nearly 6 years and this is the first time I have had to ask for support. I've always thought that the products were superb but now I can also say that the support is first class."
— David Mawdsley
27 June 2010, United Kingdom
"As always, you are so prompt to help. And I wish to convey how much I appreciate both EditPad Pro and AceText. They have been programs that I use almost every day and I truly rely on these great software programs."
— Diane Greenberg
18 February 2010, California, USA
"I cannot believe how good support Just Great Software provides. I cannot get this kind of support out of my son who is a developer at Microsoft!"
— Rich Thayer
6 March 2009, Washington, USA
"Thank you so much for your continued work and dedication to the software and the customers of the customers of the software. Never before have I encountered a software author willing to take suggestions and as helpful as you are - it is very much appreciated. I definitely look forward to see what improvements you continue to make to the software in the future, though it is hard to imagine it can get much better!"
— Bob Dankert
27 May 2006, Wisconsin, USA |
